The lead
The biggest benefits of automation and AI aren’t always about saving time
Time and cost are the easiest to measure, but the real benefits of automation can be harder to put into a spreadsheet and should not be overlooked.
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Video Notes
Thinking in systems means being able to understand how each part of your business connects to all other parts
It's why adding more tools, or fixing things locally, often doesn't end up solving the problem in the way you expected. The hard part is making the underlying system legible, so you can understand flow-on effects and second order consequences."
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Topics
AI
Systems
Workflow automation choices: remove, simplify, automate, use AI or leave human?
When we look at automating a workflow, a common misconception is that AI should be used as much as possible. But in reality, it’s important to start with the workflow itself and break down what each stage actually needs.
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The pattern beneath
The problem is rarely a missing tool. It's that the system on paper and the system in practice have drifted apart.
The first step is to understand the system. From there, it becomes clear what could be automated, what needs to be added and what can be taken away.
