Thinking

Field notes on systems, marketing and AI.

Software

Before you buy another platform

Systems
Marketing
Sales
Software

The symptoms that appear when your systems are struggling

Systems

Good companies can hide bad systems

The lead
Marketing

Why most B2B marketing doesn’t generate revenue

It’s an uncomfortable truth that a lot of decision-makers shy away from, but the reality is a lot of the marketing done by B2B companies probably doesn’t achieve anything.
AI
Systems

The emerging competitive advantage that AI is about to expose

Shiny new technology not living up to expectations is nothing new. Now we are seeing companies investing in a new AI tool with a lot of fanfare – but not necessarily the right results.

Most companies don't have a marketing problem, or a sales problem. They have a system no one can see.

It's why adding tools rarely helps, and why the same issues keep resurfacing in new forms. The work is making the system legible — then changing the few things that actually move it.

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Software

Before you buy another platform

There’s a myth – no doubt encouraged by those with a vested interest, but also believed too willingly by those who need an easy answer – that AI can magically scale up a business.
Systems
Marketing
Sales
Software

The symptoms that appear when your systems are struggling

A lot of seemingly isolated problems that arise in growing companies turn out to be symptoms of an underlying problem with the systems.
Systems

Good companies can hide bad systems

The more successful a company is – and the faster they grow – the more fragmented their systems can become. And this success can hide the problem – for a while.
The pattern beneath

The problem is rarely a missing tool. It's that the system on paper and the system in practice have drifted apart.

The first step is to understand the system. From there, it becomes clear what could be automated, what needs to be added – and what can be taken away.

From the archive

Notes worth re-reading

All notes
Software

Before you buy another platform

Systems
Marketing
Sales
Software

The symptoms that appear when your systems are struggling

Systems

Good companies can hide bad systems

If you can see your business in these examples,
the next step is to make it clear.

A diagnostic surfaces what's actually happening in your system — and where the leverage is hiding.

Start with a diagnostic